The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Wi-Fi extenders. . . on 01-05-2023 13:10. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Stream from Virgin Media. The firm said that the pods and the Media Hub. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Stay safe online. Once this has been done it will advise if a pod is needed and then will allow you to order. Hi J1882, Thank you for posting to us here on the Community. Browse Virgin Media Virgin Media Community. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. My Virgin Media App. Thanks, Look out for the envelope in the top right-hand corner. Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. It is not coming up on the virgin connect site. This guide looks at how Virgin Media's. The mesh wifi pods now come with a speed guarantee . Kind regards, Ilyas. Tap Start the scan. i don't have time to sit on a call to customer service for an hour. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hello, I wonder if someone can help me to order my first WiFi pod please. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Networking and WiFi. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. Technician replaced router earlier in month. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. However, I don't have any options for ordering a Pod through the app. Stream from Virgin Media. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. I found out there should be an isolation box. • View, manage and even order WiFi Pods*. How to perform the scan and order the wifi pods when using the Connect app. But VM connect doesn't work. Re: Order WiFi pods. The Virgin Media Connect app is the control unit for your WiFi. Tap Optimise WiFi now if an option. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. 0 Kudos. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. There's areas of my house that get no wifi signal. While connect to WiFi, Tap I’m ready. I am so sorry that you have also faced an issue ordering a Pod. And the pods should be delivered within 72 hours. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. Optimisation complete, Tap Rescan room, Tap Start Scan. Reply. Re: Order Wi-Fi pods on 21-07-2022 16:00 You do have to call in to order the first one (cant do it online t- he website is borked) - or try the web-chat or whatsapp functions (that has worked for some) - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . While connect to WiFi, Tap I’m ready. Wait 2 mintues for Scan. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. Security matters. I have arranged for your 2nd pod to be delivered and you can track this online. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. It will identify the blackspots and allow you to order one Pod to start with. They are free on Volt, 1GB or Oomph bundles. SpeedSorry to hear of any WiFi issues. Start the Scan (do this in every room) Scan complete. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Hi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. If you need any further help after doing this, let us know. Seems to be a common problem. The results show a few problems - it says "The device xx:xx:xx:xx:xx:x has low signal strength, please move it closer to Hub 3. Did you take out Wi-Fi Max. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices,. Re: Wifi Pods. Hi @alela . Chatter and natter. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. You need to use the Connect app. Manage Your Account. Options. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Virgin Mobile. I have the 1gb package, I have run the speed test which confirmed the. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. You can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. However they can be chargeable depending what package you on. It is not great - often the reconnections drop out or can't be made. Tap Start the scan. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Start the Scan (do this in every room) Scan complete. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Subscribe to this message's RSS feed. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. While connect to WiFi, Tap I’m ready. • View, manage and even order WiFi Pods*. Email. Tap Add a room, Tap the room you're in. 😊. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. Hi Im struggling to get these Wifi pods ordered, keep getting sent to different websites and then get to a deadend! can someone please help - 5174755. Networking and WiFi. Our new WiFi Max service allows you to have up to 3 pods. Can anyone advise please? We’ve ran several scans using the app of our home. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. . The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. Scan complete, Tap continue. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. Networking and WiFi. Stay safe online. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Networking and WiFi. After it has done this, it suggests that you 'rescan' the room. QuickStart, set up and connections. Please do get in touch if you require any further assistance, and we will be happy to help. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. Thanks for posting and welcome back to the community. • While connect to WiFi, Tap I’m ready. Options. Tap Start the scan. SpeedWi-Fi pods - failed orders. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. QuickStart, set up and connections. They are free on Volt, 1GB or Oomph bundles. Hi, I am a new customer. The Virgin Media Connect App is the control unit for your WiFi. Reply. Tap Start the scan. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. QuickStart, set up and connections. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. • Then Start the scan again. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. Manage Your Account. . I'm on 1 gig broadband with a hub 4. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. All the information you need to setup your first Pod or fix an issue can be found here. Please try following the instructions <<< here >>>. on 17-06-2022 22:08. There's areas of my house that get no wifi signal. . Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. Sign in to My Virgin Media. Browse Virgin Media Virgin Media Community. Please let us know if you need any further help and we will be happy to assist. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Either wait here for a mod to reply which could take a while or call VM. VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). It is not great - often the reconnections drop out or can't be made. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Reply. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Thanks in advance. . Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. · Then Start the scan again. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. However they can be chargeable depending what package you on. I have a volt M200 package. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. ) he went through and ordered the pod for me, so hopefully will come through and be free. Networking and WiFi. Broadband, TV and Landline offers. on 17-06-2022 22:08. If so, Tap Optimise. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Pod will need reactivating on the New Hub - on your account so. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Hmm. Networking and WiFi. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I had my broadband installed on Sat March 4th. However, this can take up to 24 hours to be updated. Sorry to hear you're having issues with the WiFi signal and the Connect App. While connect to WiFi, Tap I’m ready. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. I don't understand how to order a Wi-Fi pod. The pods can only be sent out one at a. They are free on Volt, 1GB or Oomph bundles. The app checks wifi strengh and then tries to improve the router. Hm I did this through the app but was never walked through ordering the pods. Hi stiffers . Browse Virgin Media Virgin Media Community. They are free on Volt, 1GB or Oomph bundles. Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. Is there a good reason - 5444366. Once this has been done, additional Pods can be ordered via the. Then Start the scan again. Billing and payments. VM will only send out one at a time, and there must be at least 7 days before ordering each one. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Virgin Media help and support. Tap Start the scan. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Technical assistance just gets an AI that assumes there's a fault. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. I would like to help you with this. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. · Scan complete, Tap continue. Tap Add a room, Tap the room you're in. 0 Kudos. I would like to place the order for you so I am going to pop you over a private message to take a few more details. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. 0 Kudos. Wait 2 mintues for Scan. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Hmmm thanks for that but that isn't quite how the conversation went. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. SpeedOur new WiFi Max service allows you to have up to 3 pods. If you need any further assistance once you receive these, please pop back here and we'll be happy to help you. I have a volt M200 package. AndChiron • 4 days ago. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. Stream from Virgin Media. Tap Order a WiFi Booster if an option. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Networking and WiFi. 0 Kudos. And that’s not all – if you’re a. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. TV on the go. 0 Kudos. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Any issues, please make your own Forum thread as easier to help 🙂. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. They are free on Volt, 1GB or Oomph bundles. . 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Virgin Mobile. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Many thanksQuickStart, set up and connections. Tap Start the scan and then. Start the Scan (do this in every room) Scan complete. Complaints. Then Start the scan again. Manage Your Account. You can only order one at a time a week apart. • Wait 2 mintues for Scan. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. a month ago. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media; My Virgin Media; Shop; Help;. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Forum; Apps. . Take control using the Connect app. The home scan. Sorry to hear of the lack of Wi-Fi pods being delivered to you. In one room the wifi is intermittent and sometimes disconnects because of weak signal. The mesh wifi pods now come with a speed guarantee . Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Easy to set up, coverage has. SpeedQuickStart, set up and connections. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. In response to Chris_W1. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Our new WiFi Max service allows you to have up to 3 pods. I have situated my router in the hall. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. The pods can only be sent out one at a. My Virgin Media. I have merged them now. Hi , Thank you for your post and welcome back to our community forums. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Happy to pick this up for you - check out the envelope in the top right hand corner for a private message from me. QuickStart, set up and connections. Regards. Entertain me; Broadband Deals. Re: Order WiFi pods. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. QuickStart, set up and connections. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Please help. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. --------------------. Tried to call but no go there either. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Simply sign into My Virgin Media and you will see your orders on your account dashboard. However they can be chargeable depending what package you on. My Virgin Media App. The best way to get a pod order is download the Virgin Connect app, from here do a scan. . Am on 1GB, very weak signal in partners office and constantly disconnecting. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Account - Cable. • Tap Add a room, Tap the room you're in. . See the following page for details, including how to order online via My Virgin Media or through the Connect app. Account - Cable. Add a Comment. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. Hmm. Kind regards. Account - Cable. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Tap Start the scan and then. However, it’s worth pointing out that the. I was advised I could order one free through the connect app but not seeing an option to do so. · While connect to WiFi, Tap I’m. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. This does not seem correct, given we are. Tap Add a room, Tap the room you're in. My Virgin Media App. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Account - Cable. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. However, this can take up to 24 hours to be updated. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. Then Start the scan again. Best. Sorry to see you are having problems ordering the wifi boosters. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Wait 2 mintues for Scan. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Once I've got to that page, I'm taken to a screen to. Wi-Fi Pods.